Product Support

Our Promise

Kalisaya is dedicated to you, our customer. As such, we warrant all KaliPAK products against defects in materials and workmanship when used in accordance with our published guidelines for a period of two years (one year for the battery pack) from the original date of purchase. Our accessories have a one year warranty.Should your KaliPAK product not work, we will fix the non-operative item at no charge.

Free Shipping 

Orders totaling $50 or more receive FREE standard ground shipping at checkout. Taxes, shipping, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase. This offer applies to the 48 contiguous United States only. Does not include shipping surcharges (additional oversized freight charges may apply). 

Shipping & Handling

For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable.

Return / Warranty Policy

If you are not completely satisfied with your purchase, you may return it within 30 days to receive a full refund (except freight charges). After 30 days, please refer to the manufacturer's warranty included with every product. If you have questions, please contact:

All products require a valid proof of purchase.

All product returns require a Return Merchandise Authorization (RMA). You can request an RMA from customer service at

Transporting & Shipping your KaliPAK

Due to IATA Regulations, the KaliPAK cannot be transported via commercial airlines. Please refer to your user manual to learn additional information.

24/7 Emergency Response Team

For all emergencies related to the Lithium Ion Battery, please call 1-800-255-3924. There will be an agent standing by. Any other inquiries such as troubleshooting your PAK, smart battery management, safety information, Please refer to your user manual. You can also email us at